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Welcome to People in Insurance: Changing the Conversation Join us as we delve into the dynamic intersection of diversity, culture, and technological innovations within the insurance industry. Listen in as Host, Sarah Myerscough, Chief Ideas Officer at Macaii, sits down to talk with trailblazers, thought leaders, and innovators who are reshaping the very fabric of insurance. Here, we bring you stories that not only redefine the narrative but also offer a fresh perspective on the evolving landscape of insurance. From ground-breaking initiatives to transformative insights, we’re your trusted guide through the winds of change. Tune in to People in Insurance, brought to you by Macaii, and stay ahead of the curve in the ever-evolving world of insurance.
Episodes
Tuesday Oct 12, 2021
Tuesday Oct 12, 2021
Over the last ten years, the insurance industry has been utterly transformed by an array of technological advancements, but perhaps most profoundly by the amassing of publicly available digital data. It has quickly become apparent that such information can drive business intelligence, which can subsequently drive customer engagement, which in turn drives sales growth. Are you interested in the potential of data collection, analysis, and interpretation for your own business, but unsure of where to start?
In this episode, we’re excited to be speaking with Andrew Yates, Founder and CEO of Artesian, a business intelligence software provider. In conversation with Boston Tullis’ Sarah Myerscough, he explains how data has redefined the buying cycle, the selling cycle, the customer journey, and customer expectations. It is this latter element which recurs throughout the episode, as Andrew explains how businesses must adapt to fulfil constantly evolving customer expectations in light of an increasingly digitised world.
Quote of the Episode
“We've got to be knowledgeable about our customer, we've got to anticipate their need, and we've got to be ready to guide them, but at the same time, there will still value in that interaction if we get that right… there's still no substitute for, you know, getting to know your customer and getting it right.”
Despite his role as a leading digital business intelligence provider, Andrew Yates remains certain that a carefully designed and unique customer journey is essential for maintaining and boosting your sales. He advocates the utilisation of technology for learning all that you can about your potential customer, in order to immediately solidify your reputation as a well-researched and trustworthy business partner. Andrew argues that, given the development of social media and a breadth of online data providers, it is a fundamental expectation of all customers that you should be well-informed about them before even meeting them. Thus, he suggests that using the available technology to acquire and interpret such information is not only time-saving, but can also accelerate your sales.
Key Takeaways
Andrew suggests that the time for data conglomeration software such as that provided by Artesian isn’t in the future – it’s right now. Not only does this technology save time, but it also assists you in fulfilling the expectations of your current or potential customers. Therefore, in order to compete in the market, this type of data collection and interpretation will soon become vital.
However, when you accumulate data, it needs to be carefully condensed and purified. Andrew compares it to crude oil, which only becomes truly valuable once it has been refined. This type of process is offered by services such as Artesian, which will become increasingly efficient in identifying important areas of consideration when forming new customer relationships in years to come. Andrew suggests that this data can become almost predictive, enabling brokers to be well-informed about companies or clients which will soon need to update their insurance, and act accordingly in a manner advantageous to both parties.
Furthermore, this technology is easily accessible for an array of businesses, regardless of size or scope. Everyone can take advantage of it, and indeed, it will most likely become standard procedure across many industries over the next decade.
Best Moments/Key Quotes
“I expect someone that's trying to sell me a product or a service to have done the research on my company or me. I just expect that now… This is the now, it's not the future… you've got to kind of get with it.”
“I remember having a conversation with a gentleman, and he was what you’d call an old school broker. I remember him getting really upset with me about this idea… He said, “We don’t need to do research, we just build relationships.” And of course, he was right. But the beauty of what we do, and how simple we make that and how we make that work on an iPhone, is that anyone can take advantage of it. So, if you’re running a successful regional, even dare I say, kind of lifestyle business, this is for you.”
Resources
Insurance Insider article about the Superscript-Amazon partnership: https://www.insuranceinsider.com/article/2942huwbmlq6oncnfbpc0/amazon-teams-up-with-superscript-to-offer-insurance-to-uk-smes
Artesian-DueDil Merger Announcement: https://artesian.co/artesian-duedil-merger/
About the Guest
Andrew Yates is the Founder and CEO of Artesian, a sales intelligence solutions provider. The company recently merged with DueDil, a business intelligence platform focused on SME onboarding. He previously worked for Cognos, also a business intelligence software company which now a part of IBM.
Andrew Yates’ LinkedIn Profile: https://uk.linkedin.com/in/apgyates
About the Host
Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of marketing experience and a fresh perspective on marketing in the insurance sector. Boston Tullis works with insurance brokers to offer solutions to business development ceilings, particularly in the rapidly developing fields of video marketing and thought leadership.
If you would like Sarah to help you develop an integrated marketing strategy, using state of the art concepts, then please book a free 20 min call via Calendly.
Website: https://bostontullis.co.uk/
Evaluation Link: https://s.bostontullis.co.uk/s/podcastevaluation
Wednesday Oct 06, 2021
Wednesday Oct 06, 2021
Are you seeking to streamline the claim-making process, but unsure where to start? Are you struggling to keep up with your competitors, and looking to boost efficiency? Are you concerned by the emergence of instant gratification in business interactions, and determined not to be left in the dust?
In this episode, we’re very pleased to be speaking with James Brown, CEO of Smart Communications. In conversation with Boston Tullis’ Sarah Myerscough, he explains the profound importance of great customer experience in order to accelerate your provision of insurance solutions, and to boost client retention. He suggests that while his company offers bespoke, software-based solutions, face-to-face communications will never cease to fuel high-quality customer experiences, and by providing a combination of both, businesses can stay ahead of the market.
Quote of the Episode
‘You should never ask the question of somebody that you should already know the answer to.’
James Brown argues that, when it comes to customer solutions, if a computer can do something you’re unable to, you should let it. The software offered by his business, Smart Communications, will locate all the necessary, publicly available data about a client to initiate the claims making process, and any remaining data will be inputted by the customer themselves. Consequently, the customer journey is simplified from the very start, which is essential for business growth and client retention. James suggests that any potential for customer frustration should be nipped in the bud, as ‘the vast majority of consumers out there have changed provider as a result of bad customer experience’.
Key Takeaways
In 2021, customers do not want to endure painstakingly slow and repetitious phone conversations with rudimentary robot data-collectors in order to make a claim. If a competitor is offering face-to-face consultations, or a wider range of digital solutions, customers will naturally switch to their cover.
To prevent this, you should aim to optimise the available channels at your disposal, to guarantee that the most efficient and effective process is taking place during each stage of the customer journey. James clarifies that while a digital interface is often very important and useful, there are certain points in the customer journey that require a human-to-human interaction. Take care to ensure that when integrating digitised processes, either for data collection, customer feedback, and so on, they are employed at points during the customer journey when it is most fastidious to do so.
Efficiency is key. We have all become highly accustomed to the Amazon experience, particularly throughout the COVID period. Our demands can be fulfilled with just the click of a button, and soon, James anticipates, this mentality will be transferred to various other businesses and industries. As Sarah suggests, we will soon want all our business procedures to be ‘frictionless, on my terms, on my time scale, and yesterday, please’.
In the years to come, Artificial Intelligence will undoubtedly transform business efficiency and remove the human element from various procedures. However, the primary shift that James anticipates across various industries is towards great customer engagement via a wide range of communication means.
Best Moments/Key Quotes
‘Make sure that we think about how you avoid those interminable loops that can cause real customer frustration, and ultimately, customer churn.’
“’Our focus is very much on optimising the channel… it could be anything from human-to-human interaction, right the way through to an SMS, and optimising the channel for the appropriate points in the customer journey. And there are clearly going to be points where the only way to achieve the end result is to have human to human interaction.”
“The new battleground for every business that we work with, is great customer engagement and great customer experience… you really are differentiated now, not necessarily on product features, but on customer experience.”
“We have all become so used to the Amazon experience, that it doesn't matter where in our lives we go. We're looking for that type of experience with every interaction with every company we work with.”
About the Guest
James Brown is the CEO of Smart Communications Ltd, a world-leading, cloud-based, customer communications provider. He previously ran SAS companies across various regulated industries, including Zinc Ahead, which provides commercial content management solutions to several of the world’s top pharmaceutical companies.
James Brown’s LinkedIn Profile: https://uk.linkedin.com/in/james-brown-7521323
About the Host
Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of marketing experience and a fresh perspective on marketing in the insurance sector. Boston Tullis works with insurance brokers to offer solutions to business development ceilings, particularly in the rapidly developing fields of video marketing and thought leadership.
Website: https://bostontullis.co.uk/
Evaluation Link: https://s.bostontullis.co.uk/s/podcastevaluation
Wednesday Sep 29, 2021
Wednesday Sep 29, 2021
Whether you work in a large corporate broker, or a small provincial, David Perry has that T-shirt and has some wise words to say about how the SME market is faring.
Quote of the Episode:
“I think that one of the things that we all have to remember about smaller firms is that quite often, the proprietor is the finance director, HR director, health and safety specialist, IT and systems person and has to deal with all of the conduct and compliance as well. And then when he's not, or she is not doing all of those things, has to actually go and sell whatever it is that they're providing"
Resources
Home - British Insurance Brokers' Association (biba.org.uk)
FSB ｜The Federation of Small Businesses | FSB, The Federation of Small Businesses
David Perry - Managing Director - FSB Insurance Service | LinkedIn
About The Guest
David Perry has been round the insurance industry a long time running small and start up brokerages as well as some time with a big consolidator. An inveterate committee joiner, he is incredibly well placed to discuss the issues facing small firms generally, and small brokers particularly.
About the Host
Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of marketing experience and a fresh perspective on marketing in the insurance sector. Boston Tullis works with insurance brokers to offer solutions to business development ceilings, particularly in the rapidly developing fields of video marketing and thought leadership.
If you would like Sarah to help you develop an integrated marketing strategy, using state of the art concepts, then please book a free 20 min call via Calendly
CONNECT WITH SARAH
https://www.facebook.com/bostontullis
https://www.linkedin.com/company/bostontullis/
https://www.linkedin.com/in/sarahmyerscough/
HOSTED BY: Sarah Myerscough, Sarah.Myerscough@bostontullis.co.uk mobile: 07821903628
Wednesday Sep 22, 2021
Wednesday Sep 22, 2021
Are you looking to expand your client base? Are you struggling to retain a balance between offering niche, specialist policies for specific problems, and more generalized insurance solutions? Would you like to venture into educative marketing for your brokering firm?
In this episode, we’re excited to once again be speaking with Richard Miller and Mark Hicks, senior team members of Arden Insurance Brokers. In conversation with Boston Tullis’ Sarah Myerscough, they discuss the importance of adaptability in the insurance industry, both to acquire new clients and to retain your current customer base. This can be achieved by a bespoke assessment of individual clients’ businesses, in order to acutely identify their particular needs, and accordingly offer insurance solutions to counter any potential problems or risks.
Quote of the Episode
‘The days of an insurance broker just selling insurance policies are long gone’
Richard Miller and Mark Hicks suggest that in order to compete in the current insurance market, you need to deviate your focus from purely supplying policies. Indeed, the role of the insurance broker has expanded substantially throughout the past decade, to encompass a broader, problem-solving approach. By offering solutions catered to the particular problems facing each individual client, you can expand their own awareness of their business’ needs. In doing so, you can solidify both ongoing and new client relationships, built upon a strong foundation of trust.
Key Takeaways
Clients approach insurance brokers to simplify the process of insuring their business or property. Some clients may be inclined to look for the cheapest cover possible, but ultimately, this may be harmful if they ever need to make a claim. In order to avoid the detrimental consequences of insufficient policies or cover incongruous with a client’s needs, it is essential to fully understand the wider needs of the client. By evaluating their business as a whole, you can more accurately provide the cover they need in areas they may not necessarily have considered or accounted for. As such, an educative branch to your business which can assist customers in fully comprehending their insurance needs can render your engagement with them highly mutually beneficial.
As such, educative marketing can be extremely valuable in capturing the interest of your clients. If they understand more succinctly their needs, you can more easily provide the exact cover required. This, in conjunction with strong salesmanship and a genuine desire to help clients, will generate sales and build long-standing partnerships.
Your clients shouldn’t be kept awake at night by fears that their insurance policy is insufficient. The purpose of insurance is to enable them to rest easy. The best way to facilitate this is to fully understand the needs of your client, the nature of their business and the various risks which may threaten it, and which need to be protected against.
‘NIMBILITY’ strikes again! Coined in a previous episode, this term recurs once again on today’s podcast, as Sarah, Richard and Mark discuss the significance of quick professionalism in all dealings with clients, and the ability to respond to their problems efficiently, and provide solutions. The traditional role of the insurance broker has been usurped by a far broader task, as ‘insurance solutionist’.
Know your clients, understand their problems, and diagnose their issues.
Best Moments/Key Quotes
“We are industry and size agnostic, it’s all about providing the solution for the client.”
“There's a room for a boutique, highly experienced broker that has the experience of the larger organisations the same quality of people and capabilities but done in a much smaller family, a nimble, client-centric way.”
“Marketing is extraordinarily important. And I think there's so many different channels with which you can market now, whether that is LinkedIn, whether it's Instagram, whether it's Facebook… whether it's doing podcasts as well… I think it's the way in which you market yourself, which is vitally important.”
“At the end of the day, a buyer, you know, not necessarily buys for the name but buys for the person and what the product is that supports that.”
“We try to deliver the best individual solution to them. It’s not a one-size-fits-all. ‘What's the issue? How can we help you? Can we give you access to the wider market? How can we add that little bit of value that keeps your client?’”
About the Guest
Mark Hicks is the Managing Director of Arden Insurance Brokers, an independent, family-owned broker based in London.
Richard Miller is the Head of Trade Credit, Political Risk and Surety at Arden Insurance Brokers.
Having worked together for many years at Miller Insurance Services and PIB Insurance Brokers, through their longstanding partnership, Mark and Richard have acquired a wealth of experience in the insurance industry and witnessed its rapid development throughout the past decade.
Mark Hicks’ LinkedIn Profile: https://www.linkedin.com/in/mark-hicks-3670617/?originalSubdomain=uk
Contact Mark at 02038575373 or by emailing him at mhicks@ardeninsurance.co.uk.
Richard Miller’s LinkedIn Profile: https://www.linkedin.com/in/richard-miller-pib/
Contact Richard at 07900541027 or by emailing him at rmiller@ardeninsurance.co.uk.
About the Host
Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of marketing experience and a fresh perspective on marketing in the insurance sector. Boston Tullis works with insurance brokers to offer solutions to business development ceilings, particularly in the rapidly developing fields of video marketing and thought leadership.
If you would like Sarah to help you develop an integrated marketing strategy, using state of the art concepts, then please book a free 20 min call via Calendly .
Website: https://bostontullis.co.uk/
Evaluation Link: https://s.bostontullis.co.uk/s/podcastevaluation
Wednesday Sep 15, 2021
Wednesday Sep 15, 2021
Glowsure are a local community broker facing all the challenges of changing small business owners in our rapidly changing world. In this episode they discuss tech, marketing and the customer journey.
Quote of the Episode:
“And it's really important within like sales and marketing to get the right partners to work with.”
About The Guest Hosts
Wesley and Rebecca Haynes are the Directors of Glowsure, an independent insurance broker based in Waterlooville, Hampshire, and creators of The Glowsure Business Chat YouTube channel. In 2014 Bex and Wes took the leap into business and since then Glowsure has gone from strength to strength. With a range of expertise inhouse, including property and construction, they bring a very personal service to all their clients.
CONNECT WITH WES AND BEX
Glowsure Insurance Brokers | Business & Property Insurance
(1) Glowsure Insurance Brokers: Overview | LinkedIn
Glowsure Insurance Brokers - YouTube
About The Host
I'm the Co-founder of Boston Tullis, and the Creator of The Insurance Brokers Podcast, in which I am extremely fortunate to have interviewed some of the biggest names in the Insurance Industry.
For the last three years, I have focused entirely on the insurance industry, creating marketing and sales strategies that offer a tangible return on investment. We are a relationship-orientated industry, so maximising any interaction (digital or face to face) to build trust and highlight expertise is crucial. My specialism is in creating, for you, personal, short, and informative video clips to build engaged audiences. Offering your knowledge and insight to your prospect and client base creates relationships based on trust, value, and respect and I work with insurers and brokers across our market building their profile through this medium.
If you would like a no obligation chat about growing your business, then please book a free 20 min call via Calendly
CONNECT WITH SARAH
https://www.facebook.com/bostontullis
https://www.linkedin.com/company/bostontullis/
https://www.linkedin.com/in/sarahmyerscough/
HOSTED BY: Sarah Myerscough, Sarah.Myerscough@bostontullis.co.uk mobile: 07821903628
DISCLAIMER: The views, thoughts and opinions expressed in this podcast belong solely to the host and guest speakers. Please conduct your own due diligence.
Website: https://bostontullis.co.uk/
Evaluation Link: https://s.bostontullis.co.uk/s/podcastevaluation
Wednesday Sep 08, 2021
Wednesday Sep 08, 2021
Gary Corke has built and run hugely successful MGAs and is looking to go global with his new venture Sapphire. You could learn a lot from this fascinating journey.
Quote of the Episode:
“The use of syndicate in a box is another alternative capital stream. I think it's fair to say that the MGA footprint as we see it now will be very different in two or three years time.”
ABOUT THE GUEST
Gary Corke hoped to become a professional rugby player, but when that dream didn’t quite turn out he turned his energy to building one of the most important MGAs in the South African property market, with an enviable market share of the top 500 risks. He’s now building another MGA, with his new vehicle Sapphire, and intends to have a multiclass global reach.
CONNECT WITH GARY
Gary Corke - London, England, United Kingdom | Professional Profile | LinkedIn
Sapphire Risk - Gary Corke - Insurance - Reinsurance - Sapphire UK (sapphirerisks.co.uk)
ABOUT THE HOST
Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of marketing experience and a fresh perspective on marketing in the insurance sector. Boston Tullis works with insurance brokers to offer solutions to business development ceilings, particularly in the rapidly developing fields of video marketing and thought leadership.
If you would like Sarah to help you develop an integrated marketing strategy, using state of the art concepts, then please book a free 20 min call via Calendly
CONNECT WITH SARAH
https://www.facebook.com/bostontullis
https://www.linkedin.com/company/bostontullis/
https://www.linkedin.com/in/sarahmyerscough/
Resources
Sapphire Risk - Gary Corke - Insurance - Reinsurance - Sapphire UK (sapphirerisks.co.uk)
HOSTED BY: Sarah Myerscough, Sarah.Myerscough@bostontullis.co.uk mobile: 07821903628
Wednesday Jul 28, 2021
Wednesday Jul 28, 2021
Author, speaker and insurance professional, Bryan Falchuk, has interviewed some of the most innovative Insuretech business in the world today. Fascinating business success stories told with a keen eye to the drivers and issues.
Quote of the Episode:
“It's going to be Armageddon, there will be no agents or brokers. I think that's foolish. Because the reality is, that presumes it's just about market access. And there's nothing else that anyone would ever need, when it comes to buying insurance, which is grossly oversimplifying what risk is.”
Resources
About The Guest
Bryan Falchuk is a best-selling author, speaker and consultant to the Insurance industry on the subject of innovation
As well being a TED talk speaker and writing for many prestigious publications, Bryan spent over 20 years in the insurance industry with McKinsey and Co’s insurance practice, as CCO for billion dollar carrier ,and driving growth within an AI enabled Insurtech carrier.
ABOUT THE HOST
Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of marketing experience and a fresh perspective on marketing in the insurance sector. Boston Tullis works with insurance brokers to offer solutions to business development ceilings, particularly in the rapidly developing fields of video marketing and thought leadership.
If you would like Sarah to help you develop an integrated marketing strategy, using state of the art concepts, then please book a free 20 min call via Calendly
CONNECT WITH SARAH
https://www.facebook.com/bostontullis
https://www.linkedin.com/company/bostontullis/
https://www.linkedin.com/in/sarahmyerscough/
HOSTED BY: Sarah Myerscough, Sarah.Myerscough@bostontullis.co.uk mobile: 07821903628
DISCLAIMER: The views, thoughts and opinions expressed in this podcast belong solely to the host and guest speakers. Please conduct your own due diligence.
Website: https://bostontullis.co.uk/
Evaluation Link: https://s.bostontullis.co.uk/s/podcastevaluation
Wednesday Jul 21, 2021
Wednesday Jul 21, 2021
Peter Clarke’s new venture, Insurercore, is an extraordinary directory of the nation's insurance products, enabling brokers to find exactly what they need and insurers to advertise their appetite and expertise.
Quote of the Episode
“As we turn digital, and everything becomes urgent, you still need to have that person to person conversation, that makes you realise that the other person is competent, taking you seriously as well.”
About the Guest
Underwriter Peter Clarke could see the value of the networks brokers and insurers built up over years but realized how personalised they were. He left the day job and embarked on a mission to make it easier for brokers and capacity providers to find each other. Insurecore, a LinkedIn for the insurance industry, is a fascinating business start-up story and set to see big growth in the coming years.
Connect with the Guest;
About the Host
Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of the insurance Brokers Podcast, she brings a wealth of marketing experience and a fresh perspective on marketing in the insurance sector. Boston Tullis is a network of industry professionals working with insurance brokers to offer solutions to business development ceilings, particularly in the rapidly developing fields of video marketing and thought leadership.
Connect with the host;
https://www.facebook.com/bostontullis
https://www.linkedin.com/company/bostontullis/
https://www.linkedin.com/in/sarahmyerscough/
HOSTED BY: Sarah Myerscough, Sarah.Myerscough@bostontullis.co.uk mobile: 07821903628
DISCLAIMER: The views, thoughts and opinions expressed in this podcast belong solely to the host and guest speakers. Please conduct your own due diligence.
Wednesday Jul 14, 2021
Wednesday Jul 14, 2021
Ecclesiastical's research into broker specialisms has generated real insight into what works. Adrian Saunders takes us through it.
Quote of the Episode
“from a marketing and sales perspective, it comes down to focus. Once you've got a specialism, you've got a real laser sharp focus as to where your sales resource is putting its time, where your marketing resource is putting its time, where your business development and strategic decisions are headed. So I think it's really important on a number of different levels. I think it's about clear proposition and I think businesses that specialise have got a clear market proposition.”
About the Guest
Adrian Saunders is the Commercial Director at Ecclesiastical. He’s worked in both the company and broker markets and has his own specialisation in developing new enterprises within organisations and reengineering existing processes to develop strategy and increase RoI.
Connect with the Guest;
Specialist Insurance & Financial Services | Ecclesiastical
Ecclesiastical Insurance Group: Overview | LinkedIn
About the Host
Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of the insurance Brokers Podcast, she brings a wealth of marketing experience and a fresh perspective on marketing in the insurance sector. Boston Tullis is a network of industry professionals working with insurance brokers to offer solutions to business development ceilings, particularly in the rapidly developing fields of video marketing and thought leadership.
Connect with Sarah
https://www.facebook.com/bostontullis
https://www.linkedin.com/company/bostontullis/
https://www.linkedin.com/in/sarahmyerscough/
HOSTED BY: Sarah Myerscough, Sarah.Myerscough@bostontullis.co.uk mobile: 07821903628
DISCLAIMER: The views, thoughts and opinions expressed in this podcast belong solely to the host and guest speakers. Please conduct your own due diligence.
Wednesday Jul 07, 2021
Wednesday Jul 07, 2021
Sarah Myerscough and Richard Higham discuss the tricky question of trust in our rapidly changing world.
Quote of the Episode
"Trust isn't random. It can be managed."
About the Host
Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of the insurance Brokers Podcast, she brings a wealth of marketing experience and a fresh perspective on marketing in the insurance sector. Boston Tullis is a network of industry professionals working with insurance brokers to offer solutions to business development ceilings, particularly in the rapidly developing fields of video marketing and thought leadership.
Connect with Sarah
https://www.facebook.com/bostontullis
https://www.linkedin.com/company/bostontullis/
https://www.linkedin.com/in/sarahmyerscough/
About the Guest
GSR Podcast host, Richard Higham writes, speaks, consults, coaches and trains on sales performance in a changing world. He serves as Managing Director of SalesLevers and as Chair of Gyroscope International.
Connect with Richard
HOSTED BY: Sarah Myerscough, Sarah.Myerscough@bostontullis.co.uk mobile: 07821903628
DISCLAIMER: The views, thoughts and opinions expressed in this podcast belong solely to the host and guest speakers. Please conduct your own due diligence.